I can’t go out; can I get my shopping delivered?

During the coronavirus (Covid-19) pandemic, the following supermarkets are prioritising and helping those with disabilities through their online delivery services:

Sainsburys
Can be contacted on 0800 9178 557 to place an order over the phone and have it delivered for £2.95. There is a minimum spend of £40.00. You will need to pay for your shopping with a debit or credit card when placing your order. They have also just announced a new rapid delivery service called Chop Chop available in 20 cities across the country. The new service allows you to have groceries delivered directly to your door within an hour. 

Iceland
Online orders have been limited to customers who are over state pension age, self-isolating and other vulnerable people, such as those with disabilities.

Tesco
Have a priority number for those that are unable to shop safely in-store. Call 0800 917 7359 they can’t guarantee a delivery slot will be available, but will do their best to prioritise those that are more vulnerable. To help free up slots for vulnerable people, they are also encouraging other customers who shop online or choose Click and Collect for their grocery home shopping to prioritise shopping in-store where possible.

Morrisons
Have a new dedicated telesales shopping service aimed specifically at helping to ensure vulnerable and elderly people can get the groceries they need. Call 0345 611 6111 and select option five, you will then be able to select from 47 essential groceries including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour. Delivery should be made the following day and you can pay for the delivery on your doorstep via a mobile chip and pin device. Please visit the Morrisons website for further information.

Marks and Spencer
Marks and Spencer have teamed up with Deliveroo to make a range of their food products available for home deliveries, via selected BP M&S stores. They have also introduced a selection of five food boxes ranging from £15 to £45 for home delivery.

Aldi
Have launched an on-line grocery service to help vulnerable customers and those self-isolating. They will be providing home delivery parcels containing 22 products including tinned soup, rice and pasta. Each parcel will also include antibacterial handwash and a four-pack of toilet roll. The parcels which are only available online at https://www.aldi.co.uk/food-parcels are priced at £24.99 inclusive of delivery and are limited to one per customer. Please be aware they are in very high demand. They also have a rapid response delivery service which allows customers to order a selection of specially selected products though the deliveroo app.

If you have someone who is able to go to the shop for you such as a volunteer or carer Aldi now have a voucher scheme.The vouchers which can be purchased from the Aldi voucher website vouchers.aldi.co.uk can be sent free post to any address in the UK. The voucher can then be given to volunteers, friends or family members to shop on your behalf.

Co-op
Midcounties Co-op has launched a delivery service for vulnerable people who are isolating at home. You can select products from a list of basic essentials including bread, milk, cheese, apples, ready meals, soup, pasta, beans, medicine and pet food. Contact Co-op's Midcounties Membership Team or your local store by phone. They will call back within four hours to let you know what items are available, give you a delivery window, and take your payment over the phone.

Waitrose
Have announced that some of their stores are offering Waitrose & Partners Rapid. The service enables shoppers to have up to 25 grocery items delivered within two hours of ordering. However this is only available within certain postcodes.

Asda
Have launched a food box containing supplies that have been in high demand during the pandemic, including cereal, bread, pasta, tinned fruit and vegetables, sauces, jam, teabags and long-life milk.

They are available now on foodboxes.asda.com and typically contain around 31 store cupboard staples for £30 (including delivery). The box will be delivered direct to your doorstep within two days of you placing the order. 

You can also order online through:

  • Ocado
  • Amazon Fresh (you can now order through Amazon Fresh without subscribing to Amazon Prime)

Even where no special exceptions are advertised, please add in the notes section of your order that you are a blind or partially sighted customer.

Please remember due to many people self-isolating delivery slots are in high demand and waiting times may be high. You may also experience the website becoming unavailable, this is also due to the large volume of people using the service.

Volunteer cards

Asda, Waitrose, Sainsbury and Marks and Spencer have also introduced volunteer cards. The cards which are similar to gift cards can be preloaded with a set amount of money and emailed to your helper or carer to use pay for your shopping when they collect it for you. Full details can be found on their websites.

The government's vulnerable list

The list is closed to new registrations for the moment, as most of England have been advised that they will no longer need to shield from the 1 August. Further guidance on the support still available to you can be found on the GOV.UK shielding guidance web page.

If you live in an area that currently has local restrictions you should contact your local council for support.

If you live in Scotland, Northern Ireland or Wales further information can be found on the following links:

If you need further advice or support during this time, please call RNIB on 0303 123 9999 or visit the gov.uk coronavirus (Covid-19) web pages, along with additional information for Scotland, Wales and Northern Ireland.

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