I can’t go out; can I get my shopping delivered?

During the coronavirus (Covid-19) pandemic, the following supermarkets are prioritising and helping those with disabilities through their online delivery services:

Can be contacted on 0800 9178 557 to place an order over the phone and have it delivered for £2.95. There is a minimum spend of £40.00. You will need to pay for your shopping with a debit or credit card when placing your order. They have also just announced a new rapid delivery service called Chop Chop available in 20 cities across the country. The new service allows you to have groceries delivered directly to your door within an hour. 

They also have a Volunteer shopping card scheme, that enables you to send an E-Gift card to a friend or helper so they can do your shopping for you.

Will prioritise customers who are over state pension age, self-isolating and other vulnerable people, such as those with disabilities.

Have a priority number for those that are unable to shop safely in-store. Call 0800 917 7359 they can’t guarantee a delivery slot will be available, but will do their best to prioritise those that are more vulnerable. To help free up slots for vulnerable people, they are also encouraging other customers who shop online or choose Click and Collect for their grocery home shopping to prioritise shopping in-store where possible.

Have a new dedicated telesales shopping service aimed specifically at helping to ensure vulnerable and elderly people can get the groceries they need. Call 0345 611 6111 and select option five, you will then be able to select from 47 essential groceries including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour. Delivery should be made the following day and you can pay for the delivery on your doorstep via a mobile chip and pin device. Please visit the Morrisons website for further information.

Marks and Spencer
Marks and Spencer have teamed up with Deliveroo to make a range of their food products available for home deliveries, via selected BP M&S stores. They have also introduced a selection of five food boxes ranging from £15 to £45 for home delivery.

Have launched an on-line grocery service to help vulnerable customers and those self-isolating. They will be providing home delivery parcels containing 22 products including tinned soup, rice and pasta. The parcels which are only available via the Aldi website are £24.99 including delivery.

If you have someone who is able to go to the shop for you such as a volunteer or carer Aldi now have a voucher scheme.The vouchers which can be purchased from the Aldi voucher website vouchers.aldi.co.uk can be sent free post to any address in the UK. The voucher can then be given to volunteers, friends or family members to shop on your behalf.

Provide a home delivery service and have also teamed up with Deliveroo to offer an alternative if you are struggling to get a delivery slot.

Have announced that some of their stores are offering Waitrose & Partners Rapid. The service enables shoppers to have up to 25 grocery items delivered within two hours of ordering. However this is only available within certain postcodes. Waitrose also have a Volunteers shopping card and e-gift card.

Have introduced a volunteer shopping card. You can buy them online from the Asda website, top up and give to a family member, friend, or NHS volunteer to pay for your shopping.

You can also order online through:

  • Ocado
  • Amazon Fresh (you can now order through Amazon Fresh without subscribing to Amazon Prime)

Even where no special exceptions are advertised, please add in the notes section of your order that you are a blind or partially sighted customer.

The government's vulnerable list

The governments vulnerable list was closed to new registrations, as most of England were advised that they no longer needed to shield from the 1 April 2021. Further guidance on the support still available can be found on the gov.uk shielding guidance web page. Contact your local authority if you need urgent help getting essential supplies and cannot rely on supermarket deliveries, family, friends or neighbours.

This service is available in England. If you live in Scotland, Northern Ireland or Wales further information can be found on the following links:

If you need further advice or support during this time, please call RNIB on 0303 123 9999 or visit the gov.uk coronavirus (Covid-19) web pages, along with additional information for Scotland, Wales and Northern Ireland.

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