Do you have any advice about travelling on the London Underground?

Not all Tube stations are fully accessible, so check before you travel to ensure your route suits your needs. However, all trains have audio announcements which state the train destination, the next station and any interchanges available. Audible announcements are also made at some stations so that you know which train is about to arrive at the platform.

All stations have wider ticket gates for customers using wheelchairs and customers travelling with assistance dogs or pushchairs. Assistance dogs are allowed to use escalators provided they have been specifically trained by a recognised organisation. If your guide dog cannot use escalators, staff will help you avoid them or stop them to allow you and your dog to walk. However, stopping escalators immediately at busy times may not be possible, so you may have a short wait.

You can ask a staff member if you need help buying tickets. You can ask to be escorted to your train, and arrangements for someone to meet you at your destination will be made if required. This assistance does not need to be booked in advance. If you require further support TfL run a free Travel Mentoring Service, providing advice on planning your journey using an accessible route and can even provide a mentor to come with you for your first few journeys. Find out more by calling 020 3054 4361 or emailing [email protected].

Be aware that there may be a gap between the platform and the train at some stations and a step up or down onto the train. There could also be platform humps that raise sections of the platform to the same level as the train. Stations with no step and gap between the platform and the train are indicated on Tube maps by a white wheelchair on a blue badge; those with a step and/or gap are indicated by a blue wheelchair on a white badge. You can contact Transport for All on 020 7737 2339 for detailed information about the size of the gaps between the platform and the train or the number of steps at a station.

There are Help points on most platforms that you can use if you need assistance or passenger information.

Most suburban underground, overground and rail stations have a car park with accessible spaces, free for use by Blue Badge holders.

TfL’s Plan an accessible journey, People with sight or hearing loss and Accessibility guides webpages are all useful resources when planning your journey.

For further information on travelling on the Underground please see What is London Undergrounds Turn up and go (TUAG) service? and How can I plan my journey on the London Underground?