I have been refused entry somewhere because of my guide dog. What can I do?

The rights of blind and partially sighted people are protected under the Equality Act 2010 & the Disability Discrimination Act in Northern Ireland.

This means you cannot be denied the use of public transport or service at a shop, restaurant or bank because of your sight loss, or receive a lesser service than somebody who doesn't have sight loss.

This important legislation includes your right to be accompanied by a guide dog or other assistance dog, and service providers have to make "reasonable adjustments" to accommodate guide dog owners. It is therefore against the law to deny you a service because you have your guide dog with you

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