I have been refused entry somewhere because of my guide dog. What can I do?
Guide Dogs and RNIB have worked together on a toolkit that helps guide dog owners to tackle this discrimination. It explains an owner's rights, how to make a complaint and other useful information. The toolkit can be used to spell out the law to services providers, helping get to the root of the problem and making access to services much more equal.
The toolkit contains details of a guide dog owner's rights under the quality Act 2010 (England, Scotland and Wales) and the Disability Discrimination Act 1995 (Northern Ireland), a step-by-step guide to making a complaint, an example complaint letter, plus an advocacy letter from Guide Dogs and RNIB with a summary of the law and information about the service provider's obligations.
Unfortunately, it's likely that many refusals go unreported, so it is vital that everyone has the tools and knowledge to tackle illegal practice themselves.
Further information including a copy of the toolkit (including the DDA toolkit) can be found on RNIB's Challenging discrimination using the Equality Act webpage.
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