How do I get my bills and statements in a format I can read?

Most companies now proactively offer to provide bills and statements in alternative formats. If they don't, just contact their customer services department and ask them to send your documents in a format more suited to your needs, such as large print, braille or audio.

Companies have a legal obligation under the Equality Act to make 'reasonable adjustments' like this for you. If they refuse, you can find further information and advice about your rights on the GovUK website:

You can also ask for a note to be added to your account to highlight that you have sight loss or another impairment, so that when you are contacted by the bank or utility service they are aware of your situation and better able to help.

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