Where can I get help with making a claim for benefits?

Depending on the benefit you are claiming there are various organisations who may be able to assist.

DWP Benefits

The DWP may be able to offer a referral to their home visiting service. This service is offered to vulnerable people who cannot get assistance elsewhere to claim. You should call the relevant DWP benefit team to ask if you can be referred.

Social Security Scotland Benefits

Social Security Scotland have two different advocacy services and customers should contact them for further information and asked to be referred. Social Security Scotland: 0800 182 2222

Department for Communities

In Northern Ireland, the Department for Communities operates the Make the Call service, which can help people identify benefits, supports and services they may be entitled to and assist them in accessing this support. Make the Call: 0800 232 1271

Local Authority Benefits

The majority of claims for benefits administered by your local authority are claimed online but you may be able to request a paper claim form and, in some areas, the local authority may provide some support with completing the application. You should check with your local authority what services they offer.

Local societies

Some local sight loss charities can assist with completing benefit claim forms.

Local advice agencies

Some advice agencies may be able to provide support in completing benefit claim forms such as Citizens Advice Bureau or AgeUK. You can search for advice services in your area on Advicelocal.

If you're not sure what benefits you are entitled to see What benefits am I entitled to as a severely sight impaired (blind) or sight impaired (partially sighted) person?

Updated 07.09.26