How can I get my local public transport timetables in a format I can read?

Most transport providers now have apps or a website where you can easily access the information. However, if the website or app is not accessible or if you need a hard copy, you can ask the company to provide you with the information you need, such as a timetable or a journey route, in your chosen accessible format.

Under the Equality Act 2010, service providers must make reasonable adjustments to ensure everyone can access their services. This includes providing information in your preferred format, such as braille, audio, large print, etc.

Under the Equality Act 2010 service providers have to make reasonable adjustments to make sure everyone can access their services. This includes providing information in your preferred format, such as braille, audio, large print, etc.

Remember:

  • You should never be asked to pay extra for the adjustments you require.
  • You should follow the provider's complaints procedure if you are unhappy.
  • If they can't help you, you might be able to make a complaint under the Equality Act 2010.

Please also see What are the basic services all travel operators should offer?

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