How do I challenge a decision on my PIP claim?

Given the restriction measures currently in place due to coronavirus, some rules around claiming and assessments for benefits have been changed or relaxed in the short term. Please check our Coronavirus (Covid-19): Welfare and benefits section to ensure you are getting the most up to date information or call the RNIB Helpline on 0303 123 9999, from 8am to 8pm weekdays or 9am to 1pm Saturdays.

Sometimes the DWP/DfC makes the wrong decision, even if you have completed your claim pack well. You can ask the DWP/DfC to look at their decision again if you are unhappy with it and wish to dispute it. This is called a “mandatory reconsideration”. This must normally be requested by you within one month of the initial decision (although a late reconsideration may be accepted – seek advice if required). You should send the DWP/DfC any additional evidence you have to help your case, such as a supporting letter from a medical professional or a support worker.

After the DWP/DfC has reconsidered their original decision, you will be notified. If you are still unhappy with the outcome and wish to dispute it, you can lodge an appeal with HM Courts and Tribunals Service. Normally appeals must be lodged within one month of the decision following the mandatory reconsideration.

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