How can I find items when shopping at a store?

For the best advice on how to shop during the coronavirus please visit our coronavirus information section.

Supermarkets, department stores and other shops should be able to provide you with a customer service assistant to accompany you around the shop and help you find what you need, by reading labels and providing essential information like use-by dates. If possible, it's a good idea to avoid busy times so the assistant is able to give you more time.

You may also find it easier to locate items if you return to the same shop regularly, as you will become familiar with where things are located. You will also get to know the staff, which will make it easier for them to support you with your shopping and they will become familiar with the level of support you need. Many people also use magnifiers whilst shopping to make it easier to find items.

You can find local services and organisations that help blind and partially sighted people with shopping on the Sightline Directory by entering your postcode and the search word 'shopping'.

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