Where can I get help with making a claim for benefits?

Given the restriction measures currently in place due to coronavirus, some rules around claiming and assessments for benefits have been changed or relaxed in the short term. Please check our Coronavirus (Covid-19): Welfare and benefits section to ensure you are getting the most up to date information or call the RNIB Helpline on 0303 123 9999, from 8am to 8pm weekdays or 9am to 1pm Saturdays.

Depending on the benefit you are claiming there are various organisations who may be able to assist.

DWP Benefits

The DWP may be able to offer a referral to their home visiting service. This service is offered to vulnerable people who cannot get assistance elsewhere to claim. You should call the relevant DWP benefit team to ask if you can be referred.

Local Authority Benefits

The majority of claims for benefits administered by your local authority are claimed online but you may be able to request a paper claim form and, in some areas, the local authority may provide some support with completing the application. You should check with your local authority what services they offer.

Local societies

Some local sight loss charities can assist with completing benefit claim forms. You can find details of your local charity on the Sightline Directory by entering your postcode and the search words 'local society'.

Local advice agencies

Some advice agencies may be able to provide support in completing benefit claim forms such as Citizens Advice Bureau or AgeUK. You can search for advice services in your area on Advicelocal.

If you are not sure what benefits you are entitled to see What benefits am I entitled to as a severely sight impaired (blind) or sight impaired (partially sighted) person?

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