What is part two of the PIP claim form and can I get help to complete it?

For information on the PIP application process as a whole please see What is the PIP application process?

The PIP 2 form

Most PIP claims begin with a call to the DWP (known as PIP1), although some claimants can start a claim online depending on their postcode.

After PIP1 has been completed, you will usually be sent a questionnaire known as the PIP2 form. This asks how your health condition or disability affects your ability to carry out daily living and mobility activities. It contains tick-box questions and space to explain any difficulties and support needs.

You can choose to receive and complete the PIP2 on paper or online using a secure link sent by email. Some personal details may already be included on the form. It is also possible to ask for all correspondence to be sent electronically as a reasonable adjustment.

The completed form should normally be returned within one month, although the DWP may grant a two-week extension if requested.

Can I get help to complete it?

A third party can help you complete your PIP2 form. However, if you have received an electronic PIP2, the completed form and any supporting evidence should be returned from the same email address that was registered with the DWP.

If extra support is needed, organisations such as Citizens Advice or local welfare rights services may be able to assist. In some circumstances, the DWP may refer vulnerable claimants to its home visiting service where no other help is available. You should contact the relevant DWP benefit team to discuss this.

Further information on completing the form including a step by step online toolkit can be found on RNIB's PIP webpage.

Updated 07.09.26