How do I claim Universal Credit?
Claims for Universal Credit can be made via the online form on the GOV.uk website.
The online system should meet guidelines for accessibility, so should work with magnification and screen reading technology on computers and other devices.
If you are a single person living in a household, you simply make an individual claim for Universal Credit. If you are part of a couple you will need to make a joint claim.
If you are unable to complete an online application, you can contact the Universal Credit Helpline to request support on 0800 328 5644 or textphone 0800 328 1344. If you are Welsh speaking you can call 0800 328 1744.
A DWP adviser may be able to complete the online form for you as you talk through the application over the phone or you can arrange to visit a local DWP office and an adviser can complete the form for you face to face. You may also ask for a home visiting service where DWP staff or a local support service are able to visit you at home to complete the form.
Citizens Advice (England and Wales) and Citizens Advice Scotland provide a Help to Claim service. To access this support, contact your local Citizens Advice Bureau.
Further information about Universal Credit can be found on RNIB's Universal Credit webpage.
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