What is a Universal Credit Claim Review?
Universal Credit Claim Reviews (UCR) are designed to assess the entitlements and circumstances of Universal Credit (UC) claims that are at risk of being incorrect, detecting unreported changes in circumstances and correcting claims retrospectively to ensure claimants are receiving the right payment and support. This can include finding over and underpayments.
The DWP say that they know that a claimant’s circumstances can change throughout a claim and claimants may forget to tell them, which can lead to the claim being incorrect. By reviewing claims, they hope to ensure claimants are receiving the correct entitlement and avoid falling into or accumulating further debt.
Claimants must participate in a UCR and provide evidence if requested. Failure to participate or provide supporting evidence may result in UC payments being suspended and the claim potentially stopped.
As part of the review the DWP may request copies of your bank statements, retnal agreement or business records if you're self-employed. The average review time is between 6 and 8 weeks but will vary depending on the claim, specific circumstances or needs.
If you have any questions about your review, need support or feel you've been treated unfairly contact you UCR agent. If you'd like to make a complaint details of how to do this can be found on the DWP webpage GOV.UK
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